Data Protection / Privacy Policy

Definitions & Interpretation

In this privacy policy, the following definitions are used:

Data collectively all information that you submit to ThePestDoctor via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
The Pest Doctor, we or us ThePestDoctor, Pest Doctor, TPD, The Pest Doctor UK;
UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
Client, User or you any third party that accesses the Website and is not either (i) employed by ThePestDoctor and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to ThePestDoctor and accessing the Website in connection with the provision of such services;
Website the website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  1. the singular includes the plural and vice versa;
  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. “including” is understood to mean “including without limitation”;
  5. reference to any statutory provision includes any modification or amendment of it;
  6. the headings and sub-headings do not form part of this privacy policy.

Scope Of This Privacy Policy

This privacy policy applies only to the actions of ThePestDoctor and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

1. Introduction

The purpose of this policy is to explain how ThePestDoctor collects, protects, and uses personal data. ThePestDoctor is committed to ensuring that any personal data supplied by its Clients or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does ThePestDoctor Collect?

ThePestDoctor needs certain personal data to enable it to provide its products and services to its Clients and end users. The personal data collected will generally include: company name, company size and sector, individual contact names (first and last name) and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. ThePestDoctor will also collect logs of verification checks made. Access to personal data that is generated over the Network utilised by ThePestDoctor services include IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances ThePestDoctor may also collect financial information about ThePestDoctor Clients and end users from third parties to enable ThePestDoctor to assess its risks in granting credit terms and contact information about organisations ThePestDoctor considers may be interested in ThePestDoctor products and services.

Summary of what Data we may collect, which includes personal Data, from you:

  1. Company Name, Name;
  2. Contact Information such as email addresses and telephone numbers;
  3. Demographic information such as post code, preferences and interests;
  4. IP address (automatically collected);
  5. Web browser type and version (automatically collected);
  6. Operating system (automatically collected);
  7. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); in each case, in accordance with this privacy policy.

3. How Does ThePestDoctor Obtain Personal Data

ThePestDoctor obtains personal data in a number of ways including from orders placed by Clients and end users (whether by telephone, fax or email or by application form); from enquiries made by existing Clients and potential Clients, (including information gathered at marketing events and via the ThePestDoctor website); from third party list brokers; from resellers who pass on personal data to ThePestDoctor about end users; and directly from the Network utilised by ThePestDoctor services.

4. How Does ThePestDoctor Use The Personal Data It Holds?

  • For purposes of the Data Protection Act 1998, ThePestDoctor is the “data controller”.
  • We will retain any Data you submit for 12 months.
  • Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
  • All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
  • Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website.
  • Specifically, Data may be used by us for the following reasons: improvement of our products / services; in each case, in accordance with this privacy policy.

4.1 Providing and Improving the ThePestDoctor Service

Most of ThePestDoctors’ use of personal data is necessary to enable it to provide a service to its Clients and its end users, including order processing, delivery, installation, support & consultancy services as well as for invoicing and in order to answer general Client enquiries.

In addition, ThePestDoctor may also use personal data to improve on the level and type of service ThePestDoctor offers to its Clients. As part of this interest in improving the service provided, ThePestDoctor may process personal data for the purposes of sales analysis and Client usage statistics.

4.2 Direct Marketing

ThePestDoctor may from time to time inform its Clients, end users and potential Clients about ThePestDoctor and ThePestDoctor affiliate products and services and other information ThePestDoctor feels may be of interest.

Clients and other recipients of information from ThePestDoctor may indicate at the time they first place an order with ThePestDoctor whether or not they wish to receive such information or at any later time by simply contacting ThePestDoctor, as indicated in paragraph 9 below.

4.3 Third Party Marketing

ThePestDoctor, like many other companies, use re marketing features whereby third party vendors (including Google) display ThePestDoctor’s adverts on sites on the internet and use cookies – to serve adverts – based on a user’s prior visits to the ThePestDoctor website to assist ThePestDoctor in collecting information on who visits the ThePestDoctor site.

ThePestDoctor will use first party cookies (such as Google Analytics cookie) and third party cookies (such as Double click cookie) together to report on how ThePestDoctor use ad impressions, other uses of ad services and interactions with ad impressions and ad services for visits related to the ThePestDoctor site, in addition to data or third party audience data in relation to age, gender and interests.

Clients may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Alternatively Clients may opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

Clients also have the option to opt out of Google’s use of Doubleclick’s by visiting the Google Doubleclick opt out page.

5. Does ThePestDoctor Transfer Personal Data Overseas?

As ThePestDoctor is part of a global organisation with local operating companies in a number of countries worldwide, to fulfil its Client service obligations it is necessary for ThePestDoctor to transfer and process personal data outside the country in which the personal data is collected. This will include transfers to ThePestDoctor affiliates based in the United States. Prior to making any such transfer ThePestDoctor will put in place security procedures and firewalls designed to prevent unauthorised use of or access to personal data.

6. To Whom Does ThePestDoctor Disclose Personal Data?

ThePestDoctor will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

As a general rule, ThePestDoctor does not disclose personal data to unaffiliated third parties except where Client consent has been obtained, where ThePestDoctor is under an obligation by law to disclose personal data or where ThePestDoctor has contracted with third parties to assist in providing services to ThePestDoctor Clients such as for delivery, installation and systems support services.

7. How Does ThePestDoctor Protect The Personal Data It Holds?

ThePestDoctor takes Client confidentiality and security very seriously. ThePestDoctor has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within ThePestDoctor. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

ThePestDoctor will not use any of the Clients sensitive information about the site or app whilst collecting data for the purpose of re marketing. Sensitive data includes:

  • interest or participation in adult activities (including alcohol, gambling, adult dating, pornography, etc.)
  • sexual behaviour or orientation
  • racial or ethnic information
  • political affiliation
  • trade union membership or affiliation
  • religion or religious belief
  • negative financial status or situation
  • health or medical information
  • status as a child under 13
  • the commission or alleged commission of any crime

ThePestDoctor will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.

8. Clients’ Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by ThePestDoctor specific rights to access and rectify personal data held about them. These include the right to:

8.1 obtain from ThePestDoctor, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

8.2 request the deletion or rectification of personal data which is inaccurate; and inaccurate; and

8.3 as explained in paragraph 4.2 above to object to any unsolicited information sent by ThePestDoctor regarding promotions or new products and services.

8.4 You have the right to ask for a copy of any of your personal Data held by ThePestDoctor (where such Data is held) on payment of a small fee, which will not exceed £10.00.

9. Contact Details

If any individual wishes to contact ThePestDoctor regarding the personal data held about them or has any other question about ThePestDoctor’ data privacy procedures, they should direct an email to thepestdoctoruk [ at ]

10. Policy Updates

As part of ThePestDoctor’s commitment to compliance with data privacy requirements, and to reflect changes in ThePestDoctor’s operating procedures, ThePestDoctor may update the terms of this policy from time to time.

This privacy policy applies between you, the User of this Website and ThePestDoctor, the owner and provider of this Website. ThePestDoctor takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. You may contact ThePestDoctor by email at thepestdoctoruk [ at ]

11. Changes Of Business Ownership And Control

  1. ThePestDoctor may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of ThePestDoctor. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

12. Controlling Use Of Your Data

  1. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
  2. use of Data for direct marketing purposes; and
  3. sharing Data with third parties.

13. Functionality Of The Website

  1. To use all features and functions available on the Website, you may be required to submit certain Data.
  2. You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).

14. Security

  1. Data security is of great importance to ThePestDoctor and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
  2. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
  3. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

15. Cookies

  1. This Website may place and access certain Cookies on your computer. ThePestDoctor uses Cookies to improve your experience of using the Website and to improve our range of services. ThePestDoctor has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling ThePestDoctor to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  4. This Website may place the following Cookies: Also see Cookie Policy
Type of Cookie Purpose of Cookie
Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
  1. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  2. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  3. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

16. General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the English courts.

Updated: 6th October 2017 @ 13:29pm